Privacy Policy

Effective date: 14 September 2026

HT Caravans Pty Ltd (“HT Caravans”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains what personal information we collect, how we use and disclose it, and how you can access, correct or request deletion of your information.

1. Information We Collect

We may collect personal information when you:

• Visit or use our website

• Submit an enquiry or contact form

• Submit a lead form through Facebook, Instagram or another advertising platform

• Contact us by phone, email, social media or in person

• Request a quote

• Purchase or enquire about a caravan, product or service

• Subscribe to marketing communications

• Attend an event, caravan show or promotion

The information we collect may include:

• Your name

• Phone number

• Email address

• Address, suburb, postcode or location

• Details about the caravan, product or service you are interested in

• Information you provide in an enquiry or message

• Purchase, quote and customer service information

• Website usage and marketing information, such as pages viewed, advertisements interacted with and referral information

We only collect information that is reasonably necessary for our business activities.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations and product information

• Contact you regarding caravans, products or services you have expressed an interest in

• Process sales, orders and customer service requests

• Provide warranty, service and after-sales support

• Improve our products, services and website

• Measure the effectiveness of our advertising and marketing

• Send marketing communications where permitted

• Maintain business and customer records

• Meet our legal and regulatory obligations

You may opt out of marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us.

3. Meta, Facebook and Instagram

HT Caravans may advertise through Meta platforms, including Facebook and Instagram.

If you submit your details through a Meta lead form, the information you provide is collected through Meta's platform and made available to HT Caravans so that we can respond to your enquiry.

Information submitted through Meta may therefore be handled by both Meta and HT Caravans in accordance with their respective privacy policies.

Our website may also use technologies such as the Meta Pixel and similar marketing or analytics tools. These technologies can provide information about how visitors interact with our website and advertisements and may be used to measure advertising performance, create advertising audiences and improve the relevance of advertising.

4. Cookies, Analytics and Marketing Technologies

Our website may use cookies, pixels and similar technologies to:

• Operate and improve the website

• Understand how visitors use the website

• Measure website traffic

• Measure advertising performance

• Remember preferences

• Assist with marketing and advertising

These services may be provided by third parties, including Meta and other analytics, advertising or website service providers.

You may be able to control cookies through your browser settings and, where available, the cookie or privacy settings provided on our website.

5. Sharing Your Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Meta and other advertising or social media platforms

• Website hosting and technology providers

• Customer relationship management and marketing platforms

• Email, communications and telecommunications providers

• Caravan manufacturers and suppliers where necessary to fulfil an enquiry, order or service request

• Professional advisers and service providers

• Government agencies or regulators where required by law

We do not sell your personal information.

Some third-party technology and marketing providers may process or store information outside Australia. Where applicable, the location and handling of that information is subject to the provider's privacy practices and applicable privacy laws.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records using our business systems and those of our service providers.

We retain information for as long as reasonably required for the purpose for which it was collected, our ongoing business requirements, or as required by law.

7. Accessing, Correcting or Deleting Your Information

You may contact us to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or outdated information

• Request deletion of your personal information where appropriate

• Withdraw consent to certain uses of your information

• Opt out of marketing communications

Some information may need to be retained where required by law or for legitimate business, accounting, warranty or record-keeping purposes.

8. Privacy Enquiries and Complaints

If you have a question, request or complaint about how HT Caravans handles your personal information, please contact us.

HT Caravans Pty Ltd
O'Connor, Western Australia
Email: info@htcaravans.com.au

We will take reasonable steps to investigate and respond to privacy-related enquiries or complaints.

Where applicable, individuals may also have rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or marketing practices.

The current version will be published on our website with its effective date.